The two main reasons street lights stop working are:
- faulty equipment in the street light, such as a broken bulb
- problems with the electricity supply.
To report a fault to us, locate the streelight on the map below and provide further information as requested. Alternatively, each light has a QR code on the side of post which can be scanned using your mobile phone in order to report the issue without using the map.
We aim to fix streetlights within 28 working days. If it can’t be fixed on the first visit, we may need to order extra parts and the repair will be planned as soon as possible.
If there is a problem with the electricity supply, we will need to inform the electricity supplier and could take more time to fix the light.